Iconic landmarks, world-famous attractions and stunning sights experience them all on a Jet2CityBreak. Your right to a refund and/or compensation from us is set out in these terms and conditions. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, immigration requirements or you fail to comply with all applicable health requirements. Subject to availability, you can pre-book Guaranteed Cabin Luggage for an extra charge, when you check in online. We have negotiated some good deals for single travellers, however please note the standard and location of these single rooms is not always as good as that of twin/double rooms, even when you pay the single supplement. For the freedom of your own space and the perks of a package holiday, choose Jet2Villas. The amount of each Prepayment in your Payment Plan may not always be the same but, before confirming the Payment Plan, you may view the date and amount of each Prepayment and decide whether to proceed. Customers travelling to other destinations are recommended to seek advice from the sources mentioned above. If the lead name or a member of the booking party has been banned from travelling with. If any change to your flight(s) is known more than 48 hours in advance, our Operations Team will try to notify you of such change using the email address you advised at the time of booking. The Foreign, Commonwealth & Development Office have advice for staying safe and well abroad. Whilst many Western European destinations currently have no compulsory inoculation requirements, advice about destinations can change. Subject to availability and at Jet2.com's discretion you may check in excess baggage, which will be subject to an extra charge. bicycles, tennis bag & racquets, may be carried for a discretionary charge strictly subject to prior agreement. The Service is not available for hand luggage. When we talk about your holiday in these conditions, except where otherwise stated, we mean the accommodation, transport, cruise arrangements and other holiday services (excluding excursions and car hire) described by us that you book in the UK with us. However you choose to holiday, youll get your hotel, return flights, transfers + 22kg baggage all included. (ii) a holiday with no Free Child availability to one with Free Child availability. Jet2holidays does not own or operate any car hire arrangements and is not a supplier of car hire services. You must comply with our safe travel requirements (as set out here: www.jet2holidays.com/safe-travel), including the requirement for you and your travel party to wear a facemask in the airport, on your flight and your transfers where this is applicable. In our larger hotels (again excluding City Breaks) you will also be invited to a welcome meeting arranged by our appointed agents and they may also arrange a visit to your hotel during your stay. Pay attention to all safety information given on board the flight; drink plenty of water during the flight to avoid dehydration. For villa products a high chair will be available if there is an infant on the booking. Jet 2 has cancelled my flight. In some properties extra beds may only be suitable for children. Your holiday accommodation - never leave your key where someone can see your room number; dont leave your window or patio doors open, especially with villas or if your room is on the ground floor or has a balcony; remember to lock doors even when youre inside the accommodation. j) Where a Payment Plan is available as an option for your holiday, by selecting this option, you can pay the Balance in regular prepayments (each a Prepayment) before the Balance Payment Date (i.e. 1.10. We recognise that everyones needs are different, and that air travel can be stressful for some of our customers. Please note that all information relating to local restaurants, resort activities and other resort services provided is for general guidance and information only. If you change your contact details, you must notify us quoting your booking reference. The price of your holiday has been calculated using a predefined standard rate of exchange, Supplements and upgrades are priced per person per night and are subject to availability. Where possible, we will tell you about the withdrawal of any facility as soon as possible. You are advised to check this information by visiting the FCDO website directly: www.gov.uk/fcdo or https://travelaware.campaign.gov.ukor https://www.gov.uk/foreign-travel-advice. f) Please note that our main airline,Jet2.com, is a ticketless airline and, therefore, all you need is the flight voucher attached to the confirmation email, since this is effectively your ticket. Contact information. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. 9. For customers who require support or advice prior to booking, please complete and submit our Special Assistance request form on our website at: www.jet2holidays.com/request-special-assistance or view our FAQ section on Medical and Special Assistance at www.jet2holidays.com/faqs#faqs1-4. Illness during your holiday is not that unusual it may be as simple as a change in what you are eating and drinking, or even the weather as you are in warmer climates. Find your ideal villa holiday where your villa, return flights, 22kg baggage and car hire is all included in the price. The Master may also withdraw some of the ships services or facilities, including the closure of the outer decks and the deployment of deadlight window covers, if he determines that this is in the interest of passenger or ship safety. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa and immigration requirements. If youre unsure please ask for assistance. They do not form part of your holiday and are not governed by the Package Travel and Linked Travel Arrangements Regulations 2018 under any circumstances. You must co-operate with us and our insurers in this regard. what are club seats at td garden. (e) In any event, except for clauses (c) and (d) above, Jet2.com will not process claims submitted by a third party unless the claim is accompanied by appropriate documentation duly evidencing the authority of the third party to act on their behalf. You are not permitted to arrange for visitors to the accommodation for the purpose of attending events including parties, celebrations or other large gatherings, unless this has been agreed with us in advance and any relevant payments have been received (if applicable). In the unlikely event of any schedule changes or cancellations, we will notify you using the address provided at the time of making your booking. So, for example, if a holiday is cancelled last minute, they may be able to hold back the . The cost of the new ticket may be greater than the cost of the original ticket. we have been unable to collect a Prepayment on two consecutive occasions; we suspect any fraudulent action in relation to a Payment Plan; certain features of your holiday change (for example, the departure date or the destination changes); or. Where you have been notified by us in advance (to the contact details provided in the booking) of any change to your booking, we will not be liable for any missed departure by anyone in the booking. Jet2's chief executive says the travel company will suspend flights and holidays until at least 23 June due to uncertainty over the government's travel proposals. Alternatively, standard excess baggage charges will apply. And Jet2.com was ranked fifth in the list of the Top 10 Airlines in the World. If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities and we shall seek to recover any payments made to you in connection with the associated claim (together with costs incurred by us). We make no promises, representations or warranties about any resort services featured on our website. Yes, you can amend your booking. Save on your villa holiday and get your private villa, return flights, 22kg baggage and car hire all included in one package. You will be advised of the current price of the holiday you wish to book prior to receiving your booking confirmation. We cannot allow children or infants in these seats and children/infants must be seated with their parents or guardians on the flight. No refunds on meals not taken can be given. Lifts - children shouldnt use any lifts unaccompanied; not all lifts have internal doors; when using this type stand well back from the exposed wall as theres no protection from the lift shaft when the car moves. We reserve the right to request a fitness to fly certificate. (c) Clauses 18(a) and 18(b) above will not apply to those customers who do not have the capacity to submit claims themselves. All our Indulgent Escapes include a swanky five-star hotel, return flights, 25kg baggage and private hotel transfers. If you've purchased a policy from Jet2Insurance before 30 June 2022 and need to make a claim, please visit www . 1. Express transfers: Where your booking includes an Express Transfer, our Express Transfers take you to and from your hotel. You may transfer your booking to another suitable person who satisfies all the conditions that apply to this booking, provided that reasonable notice is given at least 7 days before your date of departure and subject to the payment of all applicable charges. When in resort, please check if your accommodation offers a safe in your room. Factors which can affect accommodation standards (cleanliness, insects, etc. 1.1. NB this entire clause 11 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday. If the number of people in your accommodation changes, you may have to pay extra (for example, single or under-occupancy supplements) and you may lose any free or reduced infant, child or group places. At 4 weeks before departure, we will send you a final confirmation with your travel documents attached, consisting of your booking confirmation; your flight voucher; your accommodation voucher, your cruise voucher (where applicable) and your transfer or car hire voucher. Please contact our Pre-Travel Services team to discuss, so you are aware of any extra charges. 24/7 Contact details whilst on holiday Snap up a deal on your next Jet2CityBreak where your return flights, accommodation and 22kg baggage are all included! Dont run around them; children must be supervised by an adult at all times; dont swim immediately after a meal and never swim when youve been drinking alcohol; when jumping or diving into the pool, check the water depth first and never dive into water less than 1.5m deep; dont jump or dive from any raised features or from poolside furniture; dont use the pool after dark or when closed, even if it has underwater lights. If we, or another person in authority, believe (a) your actions could upset, annoy or disturb other customers, our suppliers or our own colleagues, or put them in any risk or danger, or damage property; (b) your actions could cause a delay or diversion to transportation; or (c) you are unfit to travel, we may end your holiday and terminate your contract. We will not provide a refund of any annual insurance policies purchased through us. Travel Agents: All monies you pay to a travel agent are held by them on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. If we are made aware of a severe allergy and you or any member of your party is not carrying the required medication, that person may be refused travel. (d) You may submit a claim to Jet2.com on behalf of other members of the same party. Jet2.com'sTerms and Conditions include, but are not limited to rules and limits on liability for personal injury or death, rules and limits on liability for checked and unchecked baggage and the availability of an excess valuation charge, restrictions on claims (including time limits for filing a claim and bringing an action against the airline, rights of the airline to change terms of the contract of carriage, rules on reconfirmation of reservations, check-in and boarding times, the right to refuse carriage, rules and restrictions applying to provision and operation of the Resort Flight Check-In Service,limits on liability for delay or failure to perform a service (including schedule changes, substitution of alternate airlines or aircraft and re-routing), and your rights under the EC regulations and the Montreal Convention 1999. Our ratings are set using a scale of 2 stars through to 5 stars and represent a range from basic, good value, no-frills accommodation to above average, more comfortable accommodation with a wide range of facilities. Twin Rooms a room with two single beds. We may also pay you compensation as further detailed in clause 10. If you do not notify us, it may impact our ability to assist you, investigate the difficulties you have encountered and our response to any subsequent claims upon your return. Please note that Villas will not have storage space to hold luggage temporarily prior to the specified check-in time nor after the specified check-out time. We require the email address that you provided on Facebook. The name on your passport must match the name on your ticket, otherwise you may not be able to travel or your travel insurance may become invalid. Error occurred while trying to login using Facebook. massage overland park. We do not guarantee these prices and the actual cost of drinks, meals and travelcards will vary depending on the supplier. Recommendations However this will be on a subject to availability basis and may incur additional costs which would be payable locally. Hotel/Resort Information This will be displayed at time of booking. If you (or a member of the booking party) make a further booking while a ban is in force, we will refuse to carry you and you will not be entitled to any refund. Alcohol and drugs - alcohol can make you less alert and less in control, so take it easy; never accept drinks from strangers or from anyone you dont completely trust; try to keep your drink with you at all times; nominate someone to watch your drinks, especially if youre leaving your friends to go to the toilet; dont share or exchange drinks; be aware of how much youve had to drink and remember alcohol is dehydrating, so drink plenty of water; avoid using recreational drugs, as theyre likely to be illegal in your holiday destination. Beach club lazing or all-night dancing. Non-availability of the Service for any reason will result in no cash equivalent or entitlement by any person to any benefit, monetary or otherwise. 20. . However this may not always be possible due to local restrictions. You can unsubscribe at any time. If the amount of the one-off Prepayment is greater than the final Prepayment which is due, then your Payment Plan will be cancelled but you may setup another Payment Plan if you wish; and. {{ errors.first('shortlist-menu-sign-up-email') }}, {{ errors.first('shortlist-menu-sign-up-password') }}, {{ errors.first('shortlist-menu-sign-up-password-confirm') }}. Transfers Any liability which we may have to you arising out of such carriage will be determined on this basis as if we were the actual or contracting sea carrier. We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. Your original deposit shall not be refunded. The lead name of your party may cancel your holiday at any time. Keep bottled water handy to stay hydrated and follow the above tips when in the sun. We reserve the right to change the ship or make adjustments to the advertised itinerary to take into account passenger safety, comfort and enjoyment, technical and mechanical difficulties and also weather conditions including ice, sea and river conditions. These are not guaranteed for any of our accommodation. Sea and river transit can often be subject to delay by reason of operational circumstances or prevailing local conditions or other circumstances entirely outside our control or that of the Master of the ship, and in no circumstances can we be held responsible for such delay or for any consequences. We may use other airlines from time to time and in each case their own terms and conditions and/or conditions of carriage will apply to you in respect of your flights, which may contain additional limitations to liability. The Master of any ship must at all times have paramount concern for the safety of his ship and for the safety and comfort of his passengers and crew, and for this reason he has an overriding discretion at all times to act as he sees fit.
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