Conserving water results in less energy spent making water, thus saving fuel. If Your luggage is locked, the lock may be removed by security or, alternatively, the luggage will be held by security until you can be present for an inspection and any items in question further identified and/or surrendered. The OBC is like an initial deposit. Book your next Holland America cruise and get up to $150 onboard credit per stateroom. We cannot process refunds on these cards. For folks who can't cover this much hold, a cash deposit of less money can be used. The amount of the Crew Appreciation will be based on stateroom category, as set out below: We pride ourselves on excellent guest satisfaction and our onboard team is available to immediately address any concerns you may have about your cruise. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. In my experience, on numerous HAL ships, the information as to where any OBC originated, is not commonly available on the ship. All Holland America Line ships offer a variety of wonderful merchandise from around the world. We don't do spa or specialty dining. Your stateroom keycard will be delivered to your stateroom. The next route would be basically to wait to get on the ship and pay the deposit in cash and plead with the front desk (sorry, don't know the technical term) to see if they would allow us to not pay for my son, but to cut his card off. 150th Anniversary Celebration | 2023 Cruise Deals | Holland America Line. We don't have any of that this time so I assume we can use our onboard account for gratuities and internet. Tweens Program (ages 7 12): Tweens ages 7 - 12 years old have a sign in and out policy. Any excess deposit will be refunded to you at the end of the cruise. However, please note that additional charges will apply and that not all medications are available in all countries or ports of call. Although embarkation may begin as early as 11:30am, our previous sailing guests will have just disembarked and we will still be in the process of preparing the ship for your cruise. If you pre-paid the Crew Appreciation and/or Service Charge as part of an all-inclusive, bundled, or other applicable package, the payments are nonrefundable from the time of purchase and no additional amount will be added to your onboard account for the Crew Appreciation or for those Service Charges covered by such package. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. Cash is not accepted for individual transactions, e.g. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. Guests are urged to complete the Online Check-in process before leaving home. These requirements are established by the countries you are visiting and not by Holland America Line. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Gues Appointments are strongly suggested, particularly for Dressy Nights. Please keep this in mind when packing. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. Beach Towels to take ashore will be available upon arrival at the Gangway. We had over $1500 in OBC, PLUS free gratuities, PLUS a $100 Signature Beverage card. Good explanation! We also strongly suggest that you carry or otherwise keep with you important items such as perishables, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, or other video or electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapesor CDs. So you really can't count on any info you get! Boarding may be denied or fines levied against those guests arriving at the pier without the proper documentation, and those guests will not be eligible for a refund. With this in mind, the following emergency phone numbers are available for your use. Airport/Ship Transfers: Transfers from the port city airport to the ship on the day of embarkation, and from the ship to the port city airport, on the day of disembarkation are available for purchase. In cities of embarkation and/or disembarkation outside the United States, wheelchair-lift vehicles may not be available. Low Price Guarantee: If a guest books a HAL cruise with the Early Booking Bonus Offer (the original booking) and such guest finds a cheaper price for an identical booking within the duration of the Early Booking Bonus Offer (the Comparison Fare), the difference may be compensated in the form of an onboard credit, stateroom upgrade or other method. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. Enjoy warm sunshine, shimmering seascapes and vibrant cities. Please note that this is a U.S. government regulation over which Holland America Line has no control. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. Visit our Frequently Asked Questions. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. Mariner Society loyalty members can enjoy an additional early booking bonus of up to $400 Onboard Credit per stateroom when you book within 90 days of a new season launch. Please attach a tag to each piece of luggage you will be checking on the cruise. The time to reserve your desired stateroom, suite and dining preference is now. Oxygen: make sure that the appropriate baggage tags are affixed to your baggage, because the tags include your departing flight information. You can learn about your itinerarys ports of call with our Explorations Central programming, watch a live cooking demonstration, challenge yourself with a game of trivia or join a pickleball tournament! Baggage Insurance: Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your baggage or belongings. Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. On Grand Voyages when suggested attire is Formal, suits or dresses are recommended. All values herein are in USD. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. Please Note: There is not an Automated Teller Machine (ATM) available on board. Leave copies of your passport, electronic airline tickets, traveler checks and any credit cards you plan to use with a family member or trusted friend. I'd been darn annoyed if cruise fares started to climb because the paying customers were covering costs of the people who couldn't pay their bills at the end of the cruise. Alaska Bonus Offers apply only to 1st/2nd guests and are based on availability. A traveler may include up to 100 cigars and 200 cigarettes (one carton) in the US$800 exemption from duty. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Every charge against your room bill, including the hotel service, can have your OBC used on it. No more waiting for printed cruise documents. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). Great idea, Dave. The final amount billed may take up to 24-hours following disembarkation. Guests needing continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Telephone: At some point in your travels you may experience an emergency. Thanks! Tours are available for purchase up to three days before sailing. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations or to carry their mobility assistance device (e.g., wheelchair, scooter, walker, etc. Travel Well: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). If you require the regular use of a wheelchair, we recommend that you bring your own wheelchair with you. sigsky, February 3, 2019 in Holland America Line. However, effective on voyages commencing July 1. A nonrefundable Service Charge of 18% of purchase will be automatically added to optional purchases of beverage packages, drinks, dining room and specialty dining, private events, and other elected products, services or amenities provided to guests that are not included in the Cruise Fare. Luggage Direct: Luggage Direct offers you the opportunity to receive your airline boarding passes and check your luggage in to your flight while still onboard your Holland AmericaLine ship. You may also find more information on our tours and shore excursion programs on hollandamerica.com. The first way would be is that the deposit would be paid for him (as well as for my husband and me), BUT when we get on the ship, tell them to turn off his card. Place them in a carry-on bag or keep them with you so you can access them easily. This is exactly what I was told when I called HAL last week to clarify what the OBC could be used for. We have an OBC from Costco Travel Canada and CC Help Jenn Unless otherwise posted, the Medical Center hours are as follows: Infants & Pregnancy: Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). And just got of the phone with HAL to verify that all amounts are showing. For voyages that depart from and return to Australia and/or NewZealand, these policies and the legal drinking age apply to guests 18 years or over. You will claim your luggage when you arrive at your final airport destination. Holland America Line Rewards VISA Card: Use your new Holland America Line Rewards Visa Card and youll be on your next dream vacation before you know it. Also, luggage tagswill be located near the entrance to the pier area where you will be checking in your luggage. Crew Appreciation and Service Charge Policy. If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. Beauty Salon/Spa:The Greenhouse Spa & Salon is our premier, luxury day spa. Please Note: Firearms, explosives, fireworks, other weapons and knives or sharp blades over two and half inches long and illegal drugs of any kind are prohibited without exception. Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Guest Services AND Seattle. Extension cords (without surge protectors) are allowed on board when used with proper caution. Holland America Line will assist in filling prescriptions. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. As such, all weapons and dangerous devices are prohibited and may result in denied boarding. In addition, please check with your primarycare provider or local travel medicine clinic to see what, if any, vaccinations or other measures are recommended for your specific itinerary. appreciate the info. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Phone: 1-800-513-4515 (locally at 1-954-585-0575), Email: info@specialneedsatsea.com Website: specialneedsatsea.com, Phone: 1-877-478-7827 (locally at 1-780-986-6404)), Email: reservations@scootaround.com Website: http://www.scootaround.com. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. If your OBC is from another source, other than Holland, you can get the amount refunded to you. Purchase a Surf plan. Bear in mind that the screening process for any point of embarkation is similar to that at an airport. Mobility Equipment: The safety of our guests and crew is our number one priority. If you purchase a post-cruise transfer from the Shore Excursions Office while you are on the cruise, that will count as an on-board expense. *This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Discussed here very regularly. Last month they applied our OBC (all of it was from HAL directly) to our daily hotel service charge. 5 Things to Know About the Holland America Line Credit Card In the unlikely event you remain dissatisfied for any reason, the Crew Appreciation is subject to adjustment, at your discretion, at any time during the cruise up to the time you settle your onboard account prior to disembarkation. What it means is that if in Ketchikan or Juneau or Skagway we decide we want to buy something special, I'm going to have to remember that I have a $2500 hold on my card. During our regular business hours, please call: 1-800-426-0327. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). Taxes, Fees & Port Expenses are additional amounts to fares listed. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. on board, nor do we have kosher dishes, utensils, pots or pans on the ship. Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing). It is obviously available in Seattle, but not available on the ships. Cash is accepted in our casinos. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. Hi! Zealand, these policies and the legal drinking age apply to guests 18 years or over. electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. As we mark this historic milestone, we want to extend our gratitude to you for an incredible 150 years of continuous support sharing the tradition of travel. If we do not have your information by this deadline, you will be unable to sail. Plus, I do not think they really want to take the time to check each account onboard to enforce the restrictions HAL places on some OBC. If Holland America Line does not receive the flight information, you will not receive the transfer and will be ineligible for reimbursement of this service. For more details please go to the U.S. Department of States Visa Waiver Program page. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. If you are pregnant, please provide a medical note from your physician stating your expected due date and medical fitness to travel. MissJammin, November 23, 2016 in Holland America Line. of getting by a scooter left in a hallway. Please call the Guest Accessibility Department for detailed information. Dining venues vary by ship. Please Note: Some airlines have restrictions concerning traveling with oxygen and oxygen containers. Shore Excursions are available for purchase online until three days prior to the sailing. Professional, local guides and independent tour operators that meet our high standards lead each tour. It is also a good idea to bring your prescription for eye glasses or contacts. And I have been successful with just putting gambling money on room account and then cashing out at casino. They say can't use for casino, but neve There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. Absolutely nothing is charged to your credit card until the final day or evening of your cruise. You can also complete your health assessment and book shore excursions prior to your cruise. With the exception of qualified service animals for guests with disabilities, animals or pets are not allowed on board our ships. Want to read your email, catch up on the latest news and check your finances? and the newest one (before yours) with 40 replies: http://boards.cruisecritic.com/showthread.php?t=1145953. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. Imagine your on board account is a checking account like at your bank. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. Every decision we make starts with that basic rule. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone who is at least 21 years old; one adult chaperone is required for every five people under the age of21. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. For our family of three alone, the hold would have been more than $1200 (maybe more than $1400; can't remember right now). Safety: For 140 years, the safety and security of our guests has been our highest priority. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. party to be disembarked in a non-U.S. port. WebOnboard Credit is spending money for you to use to purchase products or services while onboard. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. Shorts, pool and beachwear, distressed jeans and tank tops are not permitted in table service restaurants. Whats more, since our eco-friendly cruise documents are delivered electronically, they help save paper and conserve precious fossil fuels. On the second day, go to the desk (or a kiosk) and ask for a copy. No, the cash deposit is the same as the credit card deposit. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. With this in mind, the following emergency phone numbers are available for your use. It's been my experience that you don't have to do anything. We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. You can make a difference in the following ways: Holland America Lines youth activities program Club HAL offers an array of entertaining events for kids and teens ages 3-17. At Holland America Line, cruising is our passion. Early Booking Bonus Offer and its parts are neither transferable, substitutable, nor redeemable for cash. Hope it works out for you. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. All guests are required to disembark the ship at this time. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Cruise onboard credit: What it is, where to get it and how best to Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. You do not need to include any suffixes on your airline ticket. Receive our most popular amenities - Shore Excursions, Signature Beverage Package, Specialty Dining, and our most popular Wi-Fi - included in one premium cruise package. Porthole Cruise Magazines annual Readers Choice Awards: Guest Invitation to Environmental Excellence. Our embarkation procedures are smooth and easyyou carry nothing but your hand baggage, and everything is beautifully organized. If you have questions about visa requirements, call CIBTvisas at 1-866-935-8472. It also shows you how to correctly put on your lifejacket. Cruise through incredible scenery, enjoy fresh seafood and stop into historic ports and cities. Some clearances will require face to face inspections, details will be communicated to you onboard. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. Please dial 911 in an emergency. In limited situations (either on board or ashore), we may find it necessary to ask an individual to make alternate travel arrangements, such as if an individual with a disability is unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services.