Anyone can write a Trustpilot review. Unfortunately the toilets are dirty and shabby would really do with a facelift.Would be good with an online class booking system. The gym had closed down suddenly in November 2021 and hasn't provided a refund. CON's / The gym is a mess! The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. kept it quiet from staff aswell ! FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. Join the 270 people who've already contributed. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Verification can help ensure real people write reviews about real companies. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Head office failed to respond to emails! Already too busy at peak times and recruiting for new members at local university.AC is not good enough during Summer months. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Plus, you avoid the $5 phone payment processing fee. Pay a little bit more and go somewhere decent ! Your experience matters. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. 2023 Trustpilot, Inc. All rights reserved. Awful showers. The gym did not respond to my complaint. But no way to resolve it. We also ensure all reviews are published without moderation. This gym is great! Huddersfield gym- horrible service, old gym equipment. Here are 8 tips for writing great reviews. My feed back is that if I could train at another gym early in the morning I would. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . The only this is that this is an extremely busy gym as it is luton's best ladies only gym. typical!!!! Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Gym was great but suddenly closed down with little more than a note on the door. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Amazing staff who always smile when I'm swiping in and are always ready to help. | Read 61-80 Reviews out of 237 Good luck getting them to answer the phone. Awful!!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your experience matters. Verification can help ensure real people write reviews about real companies. Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. Firstly, thank you for reporting this to us. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. Terrible service. Trugym is just at the level that suits me. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. It goes against our guidelines to offer incentives for reviews. Stockton On Tees - AVOID!! Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. ?TruGym this is unlawful and action is being taken. Nobody will reply to emails or tweets. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. Never in my life have I experience such poor customer service After only a couple of weeks of being a member here the problems started. Save your money, go elsewhere. Companies can ask for reviews via automatic invitations. The staff and instructors are lovely and always happy to help. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. They put on load music then procede to shout over it. No matter how many times I try to contact them I never get a response. A wide variety of equipment to suit your personal needs. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. It would also be good to have some hit classes in the morning at 6. Join the 270 people who've already contributed. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. trugym customer service. Otherwise I would give it a five star rating. Join the 266 people who've already contributed. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Most of the equipment is very old and remains unfixed for long periods of time. When it comes to growing a business, reputation is everything. Thanks. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Hi,There are no induction classes for new joiners on weekends. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' The changing rooms are always clean and the same for the showers! Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Now they demanding me aggressively to pay 225 bc of THEIR mistake. I tried to speak to the gym they said there was nothing they could do. I use both the free weights, machines and also classes. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. I bought a membership 4 years ago. How many stars would you give TruGym? Les Mills instructors are required to complete updated training twice a year to remain accredited. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Correction: non-existent customer service. townhomes for rent in pg county. They are now pursuing me for 234 claiming I never cancelled. I think the gym is great but some of the free weight equipment is getting a little tatty and old. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. We also ensure all reviews are published without moderation. Suggested companies are based on peoples browsing tendencies. And parking right outside that's free!! As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. This company doesnt care about its members, its purely about money for these people. Date of experience: 10 November 2022. We use an external company to collect, manage and process direct debit payments. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. My contract expired and I cancelled my membership. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. I would not recommend this gym to anyone. HiPlease accept our sincere apologies for the negative experience you've had with truGym. I cancelled my membership 2 months ago due to not using the Gym but their agents, Harlands, attempted to continue taking payments and send very aggressive letters by email demanding payment plus large add-on charges. Very clean and covid compliant. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Moreover i received several very abusive emails from them in the days following. Same as below - Trugym Bromley closed and didnt refund the lost membership. Verification can help ensure real people write reviews about real companies. Find out how we combat fake reviews. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Very clean with a good atmosphere and equiptment maintained to high levels. Here are 8 tips for writing great reviews. Absolutely flabbergasted of the audacity and attitude she had with me. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Not helpful at all. Find out how we combat fake reviews. We use dedicated people and clever technology to safeguard our platform. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Its not worth the money that I am paying now. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. 2023 Trustpilot, Inc. All rights reserved. Our gyms come with either a sauna or steam room (some have both!) Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. In the meantime, they have been taking money out of my account. Verification can help ensure real people write reviews about real companies. trugym customer service. BUILD A PERFECT RESUME. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. beyond me , they have sullied their name. Join the 263 people who've already contributed. I was asked if Id like to suspend or cancel my membership. I'd be in two minds about renewing my membership next year. The day before, my payment had been taken. Any attempt to contact head office is ignored. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Your experience matters. This hasn't happened and all attempts to contact them regarding this is being ignored. We also ensure all reviews are published without moderation. Absolutely the poorest new customer relationships ever!! Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Here are 8 tips for writing great reviews. Training and fitness levels catered for the individual. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Completely recommend this gym for any women that are looking for a great gym for good value for money. Date of experience: 19 February 2018 No contract options, student memberships, corporate offers, or pay for the year up front. Suggested companies are based on peoples browsing tendencies. Only join this gym if you have enough money to not care what payment they take out your bank, its never the same amount and do not expect any sort of customer service! I've always felt so welcome at TruGym and enjoy making my daily trips. so you can relax after your workout. Weights are all over the place. The TruGym in Uxbridge closed without warning and were still taking payments AND bookings. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. This review is on the company and not the local gym. Find out how we combat fake reviews. The number for the centre was not being answered, neither were emails. There were a lot of guys when we went waiting outside. Required fields are marked *. | Read 21-40 Reviews out of 264 For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. I was paying double on a different gym and was always having problems but this is miles better. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Management ineffective and ambivalent. These companies sure know how to work the direct debit magic to help themselves and rip of people. How many stars would you give TruGym? And the price is ok.Over all not impressed with the gym at all. God forbid you request to leave is apparently impossible! DO NOT SIGN UP THERE TERRIBLE! The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. I'd be in two minds about renewing my membership next year. Here are 8 tips for writing great reviews. Also, water little bit too cold sometimes. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Joined for a month at the Keighley branch in August 2013. 2023 Trustpilot, Inc. All rights reserved. If you continue to use this site we will assume that you are happy with it. I paid for a year membership and at that point had several months left. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Here are 11 ways to become an excellent customer service professional: 1. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Graham. Your cars are not safe! They definitely must have known about the closure. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. I like using a ladies only gym and this seemed to suit me until I went to the gym and it has shut with no warning; Ive checked both social media and my email. Submit an enquiry or refer a friend to truGym today! I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. Friendly staff. Needs airing conditioning throughout the gym. Companies can ask for reviews via automatic invitations. Friendly environment for ladies only. Also more weight clamps are needed as there aren't enough for the machines and free weights. The Gym is crowded all the time. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Consistently fail to keep to their own opening and closing times. I appreciate that it is a budget gym and the range of equipment is adequate. Save your money, go elsewhere. Lots of equipment to use and is open to everyone. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Your experience matters. it's never the same amount and do not expect any sort of customer service! I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. I was asked if Id like to suspend or cancel my membership. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! My branch shut down down and I never received a membership refund. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. Anyone can write a Trustpilot review. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Contact your local truGym via our online contact form. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. info@gurukoolhub.com +1-408-834-0167; trugym customer service. Most of the equipment is very old and remains unfixed for long periods of time. This suggests to me that they know they are not up to date. Highly recommended. I wouldn't approach them as they're working with people when I see them.There is never a queue for equipment apart from the floor mat area. AVOID LIKE THE PLAGUE. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. If however, you are looking for somewhere open early to late that has a lot of gym equipment, classes, spin and friendly staff for less than 5 a week then this is your place.The only minus for me personally is that they close at 8pm at the weekends. Im going to have To cancel direct debit. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Poor customer service and conflicting information provided by staff! TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service We use dedicated people and clever technology to safeguard our platform. !What a disgrace. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. The gym in Luton in Parkstreet are forever changing staff . Fuming to be honest. Great for all ages, shapes and sizes! The evening staff are very welcoming and friendlly. I choose at this time to cancel our memberships and truGym continued to take money from my account. | Read 21-40 Reviews out of 266 They are still charging me 6 months later and now have sent me a bill for over 50!!! Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Your experience matters. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. False advertising! I went a few times a week and they were welcoming and a great bunch of people. Absolutely shocking customer service. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. But I suppose you get what you pay for. Companies can ask for reviews via automatic invitations. the gym is very clean, the staff are very friendly and always up for a laugh! Staff beyond rude ! The gym had closed down suddenly in November 2021 and hasn't provided a refund. I signed up back in August, waiting absolutely ages for it to open. I use both the free weights, machines and also classes. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Don't trust the staff at face value. The main reason that I joined is for the Les Mills Combat class. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Dont join the gym. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). 1/pool too cold to use from me joining in November to February. Completely unresponsive to emails. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it.