The hiring process at Qantas takes an average of 39.68 days when considering 136 user submitted interviews across all job titles. We proudly provide the highest levels of service and support to our customers. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. Answer dates might appear two to three weeks before they were published. I had a chat interview for my first processing. Your interviewer will be looking to hear that you are an agile team player who gets along well with others, is able to take direction, and is able to grab the bull by the horns and take the lead, when needed. What was your favorite team work and what did you do for it, the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? The process took 2 months. Wow! Have you ever had a difficult situation with a customer and how did you resolve it? Our call center temp agency focuses on results . I got chat interview with Qantas. 10808. In this role at Qantas Airways, it will also be important that I know the staff well and the people best suited to answer customer questions. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". "As you can see from my resume, I have very direct experience in the retail industry. To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. Then I was invited to attend an assessment day which was fun and the staff were very friendly and welcoming. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Group assessment; The process took 3 weeks. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. Based on the urgency and importance of the tasks? Browse our airport guides and lounge network information. Upgrade your web browser for an enhanced experience. Strengthen your answer by discussing the qualities you possess that make you proficient at handling cash. Would you have any issues in doing this? Getting to wear multiple hats? 1. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. Then, explain the steps you would take to find the right person with the answer. As you answer this question, try to focus on an anecdote of when you needed to be focused on safety on the job, and explain your overall mindset towards safety to ensure that your interviewer walks away from your interview knowing that you are a safety-minded individual. I got chat interview with Qantas. I applied online. On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? great experience, I applied online. I interviewed at Qantas (Melbourne) in Jun 2017. Qantas has hired headhunters to find a replacement for Alan Joyce as the airline seeks to replace arguably the most polarising figure in corporate Australia. Skilled in Banking, Operations Management, Consulting, and Retail. With lots of ways to use your points, youll be sure to find something you like. Book your perfect holiday with a flight and accommodation package. Appearance to customers is extremely important at Qantas Airways, and your interviewer will be looking to hear that you will take pride in your appearance by being neatly groomed and in uniform for work each day. If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. With this question, your interviewer will be looking to hear that you'll bring a professional attitude and demeanor to the Customer Service Agent job at Qantas Airways. While it isn't important to know the actual policies of Qantas Airways, it is important that you point out to your interviewer that you would be aware of the policy if you were hired as their next Customer Service Agent, and that you would clearly communicate that policy to the customer. Call Center Temp Agency & Staffing Agency Solutions. For nearly a century now, Qantas has been bringing travellers together with the people they love - both from around Australia . Good job! It consisted of being welcomed and then being split into different groups. Bookcar hire,car specials, commercial vehiclesandairport transfers. We believe the journey should be as exciting as the destination. I would suggest to really prepare yourself before going to the interview. great experience, I applied online. Are you good at math? A poor customer experiences and how did you handle it. We do not have advertisements on our pages but we do try to make money through paid-memberships. Book 10 or more passengers travelling to the same destination. I applied online. Over my career, I've learned how to not let my emotions get the best of me. Search and book from over 15,000 cruise itineraries. If a coworker was being unsafe, would you talk to them about it? See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. the rest of them i need to explain it. Be specific with your answers they want examples Write down what you think is important so you can reference it when youre in the role play. Travel and partner special offers available exclusively for our members. Prior to your interview, try to research the mission and values of Qantas Airways and touch on some points that relate to their mission and values. I let them know that if they get a voicemail, they can leave a message and the call will be returned shortly. did anything happen? I would ask a lot of questions of my new colleagues to help me better understand how the program works from a big picture standpoint, as well. I applied online. what decisions did you make? Browse our travel recommendations for Australia and beyond. What was the end result? Be the first to find this interview helpful. Find information on travel requirements and more. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. Be the first to find this interview helpful, 1. During my three years on the job, I never had an issue with an imbalance at the end of a shift. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I also was trained to follow guidelines when accepting written checks and testing large bills for counterfeiting. What was different about these new timesheets that made the employees actually fill them out? If apply for a Qantas jobs as customer services in Bangkok $ 35 per year will be standard salary? From there, my professionalism would be on display by the way that I reflect the airline's core values of honesty, integrity, pride, and excellence in all that I do at Qantas Airways. As you answer, keep this in mind. Step 1; Applied for job. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Applicants must have obtained unlimited working rights. ", "I would be so proud to wear Qantas uniform, be a representative of, and be a part of this great Australian company! Describe a time when you went gone over and beyond for a customer? customer service agent qantas jobs. By posing this question during your interview, your interviewer is looking to get a sense that you believe in safety first and will both obey all safety and security measures and promote them among your coworkers. Join Qantas Frequent Flyerorsubscribe to Red Email today. Pass will be sent electronically . Then we had group activity and interview with a Qantas staff. In my current role, I trained myself on the current point-of-sale program that I use and now train new staff on it, as well. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. If you're successful in being short-listed, you'll be invited to attend an assessment. The process took 1 week. A poor customer experiences and how did you handle it. ", "I am very confident I would breeze through this, I have great computer skills and Im the past I would be the go-to girl to fix anyones computer issues, I have experience in accounting programs like Xero, and MYOB along with Microsoft Office, Word, and Excell! As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. If I got the strong sense that they were in distress, I would switch into helper mode with them to try and put their mind at ease while flying with Qantas Airways. 2 of them, i just need to say yes or no. What candidates say about the interview process at Qantas. Qantas Airways was written by Kevin Downey and updated on July 19th, 2022. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. He was berating our cashier and having heard this from the kitchen area, I immediately went out to try and calm the situation down. Then we had group activity and interview with a Qantas staff. I applied online. The best part of the job is the amazing staff who make the airline what it is. Designed for small to medium businesses. I interviewed at Qantas (Sydney) in Jun 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. With our interactive map it's easy to plan your next trip using money or Qantas Points. 401K; Hourly pay plus commission/bonus "In my current position, we were having a big issue in regard to customer wait times on our phone system around five years ago due to a new product line we were selling that was generating a ton of traffic. Why do you want to be a customer service agent? All in all 4 weeks from application to offer "I have no issue being subjected to a criminal background check and employment verification. The process took 4 weeks. I would look at alternate routing, if necessary, and once again work within Qantas Airways policies on pricing for the customer. they gave me 5 questions. I also look forward to a career change with a diversity of roles each day.". I interviewed at Qantas (Brisbane) in Jul 2016. The interviewer will appreciate that this isn't a problem for you. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Upgrade your web browser for an enhanced experience. Provide additional details to further strengthen your answer. Have you ever had a job where you provided service over the phone? Free interview details posted anonymously by Qantas interview candidates. how did you handle it? Work life balance is great. Customised deals, dedicated account management support, saving plans and travel policies for large companies who fly a lot. The next steps were background and security checks and finally a thorough medical which is at your own expense. As you look to rate your ability as excellent to your interviewer, prove it by talking about all of the different programs you have worked on during your career and what your specific roles were on them. I interviewed at Qantas (Melbourne) in Sept 2016, I applied on a Friday evening the following morning I received an online questionnaire, the following day I was then asked to complete webcam interview which I did straight away and then following day I was accepted for assessment day which was 2 days after I received the email. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Stage 3 was a group activity. Great job! It's great that you have experience in this area. Deals on Qantas flights across a range of Australian and international destinations. When have you gone above and beyond in your previous role? We're constantly challenging ourselves to reimagine our customer experience, and work hard to connect . If you've already created your profile, you can sign in and access your application and personal information to update if necessary. At this point in your interview, you need to be open and honest about any gaps in employment that you have and any blemishes that you have on your criminal record. Further details of this will be explained to you during the recruitment process. I applied online. When did you have to say no to a customer. View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. Has this ever happened to you before? My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. Excellent! As one of the front line staff who was talking with customers after really long waiting times, it didn't take long to realize that customers were very upset. You might also mention that you would be honest about not knowing the answer but would assure the customer that you would find it out for them in a timely manner. Interviews for Top Jobs at Qantas. Describe a difficult situation and how you overcame it: /Another two forms of the same question are also asked to test you. I interviewed at Qantas (Sydney) in Sept 2018. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. "I worked as a cashier for a large grocery store chain during my final year of high school and while I earned my associate degree. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. How to apply. It sounds like your experience is very relevant to the position. Freight - cargo, express, airmail, freighters, charters and customs clearance services. Being responsible? This is a strong answer. I then approached my supervisor which then led to a meeting with us all, after this mediation, we came to the conclusion that we would work together professionally and never had a problem again.". "I've had two jobs where I did a lot of work with customers over the phone. why do you want to be a customer services? Excellent! Search Qantas timetables for Qantas, QantasLink and Jetstar flights. After that they invited me to attend the Assessment day. This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. Upgrade my browser. My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. This employer has not claimed their Employer Profile and is missing out on connecting with our community. It was an very open question to be answered so yeah good luck to everyone that applies et. I organized weekly meetings for us to meet, and we started with brainstorming ideas and then putting our ideas into action. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. Earning points couldnt be easier. Prior to your interview, make sure to do some self reflecting to be able to accurately describe your communication style, why it works for this kind of job, and highlight one area where you think this job will help you become a better overall communicator. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. In fact, I hold a heavy rigid driver's license and have an impeccable driving record.". Compare and book travel insurance for your next trip. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. More recently as a business owner, I've used the phone to handle many business matters. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. The next steps were background and security checks and finally a thorough medical which is at your own expense. The Civil Aviation Safety Authority is the controlling force over the commercial airline industry in Australia and its policies and regulations impact the day to day jobs of every staff member at Qantas Airways. Designed for small to medium businesses. "I've always been a very caring individual that wants people to be safe and happy at all times. As you can see from my resume, I have no gaps in employment over the last 15 years of my career since high school. This job really helped me think on my feet and build a great short term memory when handling many requests at the same time. Qantas. You . Then there was a one on one interview, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Establish customer relationships and follow up with customers, as needed. Worth working for the company as you have one of the best people to work with, great benefits, and interesting work that can help you evolve.