Ordered some trainers at 10.30pm amd paid for next day delivery. We need your email address to verify that your review is genuine. The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. Bought a pair of Boss trainers at the end of November 2022. "I was totally abused in Speke store by the manager Chris he is totally disrespectful and the discrimation and lack of empathy from this manager towards disabled is absolutely shocking I hope this man doesn't face the public every day his attitude is awful try and do an exchange with the reciept yes that is right with the actual reciept this man terrorised me infront of members of the public while I accompanied my disabled sister there absolutely shocking behaviour from a manager of a store im Totally gobsmacked of his behaviour most arrogant man I have ever had to deal with massive chip on his shoulder because his staff member give me wrong information he then proceeded to abuse me I've posted his picture please beware of this man when shopping at the speke store", "Do Not use this company \r\nordered shoes on 3\/5\/22 on line as a birthday gift - gifted on 19th May ( actual birthday ) but shoes too big and tried to exchange in Westfield ( told not possible as paid by PayPal)\r\n \r\nDidn't have next size up so had to order something else on line as wouldn't give credit note ! And would recommend to all my friends amd family. When you purchase through links on our site, we may earn an affiliate commission. Thank you so much. Subscribe in print, digital, or a great-value bundle. If this was my store, they would all be sacked. We hope to see you again very soon. All rights reserved. Unable to get in touch with anyone from customer service to resolve issue. I will always order with footasylum I am very happy with the service and products. That is great news about the fast delivery.We hope to see you again very soon. Ordered it on Monday and it was delivered on Tuesday. Will definitely be ordering from them again. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. In November 2022 I placed an order with FootAsylum and it never came. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Ordered standard delivery, was dispatched the next day & arrived the day after. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. 44.99. Been trying via live chat, what's app and calling HQ. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Next time it will be JD SPORTS for my next purchase. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Hey Getta,Thanks for leaving us a great review. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! You will receive a verification email shortly. Useless. They sent me trainers in a damaged box. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. All in all, satisfied with my purchase and dealings with this shop. I would definitely recommend and will be a returning customer. We hope to see you shopping with us very soon. Avoid this store at all costs. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Start your return online at the Footasylum website. High performance sneakers, trending streetwear and exclusive product weve got you. The lady at the till was no better. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Once Footasylum has received and inspected your order, a refund will be issued. Sign up to the newsletter to get style updates, exclusive info on sale events and more. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Order placed Sunday afternoon and delivered Monday afternoon. Make sure your order is unused and in original packaging and labels. 10/10 will not be using footasylum again. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We spoke to Footasylum's senior leaders . Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. High performance sneakers, trending streetwear and exclusive product weve got you. That is great news about the fast delivery.We hope to see you again very soon. Here are 8 tips for writing great reviews. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Discount. Here are 8 tips for writing great reviews. They have sent them back to me and are refusing a refund. Wow! Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. Only response was we would receive a call within 8 hours - that was two days ago! Refunds are made to the original payment method, and products must be in their original boxes and packaging. Ordered item was faulty. Happy from start to finish! Gain access to Footasylum UNLCKD through your main Footasylum account. By using a. The lady at the till was no better. My son lost out on his Christmas presents as a result. Got them cheaper than any other website. Verification can help ensure real people write reviews about real companies. Find out how we combat fake reviews. Will not use again. After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. I will always order with footasylum I am very happy with the service and products. Footasylum - YouTube Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. 2023 Trustpilot, Inc. All rights reserved. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Check out what 59,467 people have written so far, and share your own experience. Ends: Tue 28 Feb 2023. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. Leave this blank if you'd like to publish your review anonymously. We often link to other websites, but we can't be responsible for their content. Email and text communication was prompt and efficient. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Order placed Sunday afternoon and delivered Monday afternoon. All rights reserved. This time, however, when I ordered, their courier choice was Yodel. Still over 300 down! In November 2022 I placed an order with FootAsylum and it never came. Hey Karl!Thanks for taking the time to leave us a review. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Footasylum. 299.99. Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers One star as there is no 0 stars. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB . When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Stay ahead of the game with the latest trainers and clothing from Footasylum. Order placed on Monday standard deliver paid for and the parcel arrived the next day. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. very helpful as Liverpool didnt answer the phone. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I can't even point the blame at one member of staff because they were all terrible. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Which are the instant chat and the WhatsApp!! @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! We hope to see you again very soon. The lines are open from08:30 - 19:00. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after.