Wisecars does not own or operate any Car Rental Companies. It might take your bank extra time to settle the amount. If not, you will need to purchase the cover at the car rental company counter. No charge will be made for amending your booking before the start of your rental. When picking up the car, every driver must present their licence. Get our top coupon codes directly to your inbox. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Due to this protection, it cannot be read by any third party. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Your browser settings can be set to inform you before receiving a Cookie. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Wisecars does not take responsibility for partners response times. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Please note that all additional drivers must also show a valid driving licence at pick-up. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of the State of California. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. After making a scene, they finally gave us the cheapest and worst maintained car they had and refused to reimburse the difference. In most locations, the minimum renting age is 21 years. In all these cases, you will receive no refund of the money you have paid. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note that all additional drivers must also show a valid driving licence at pick-up. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Cancellation Protection can be purchased only at the time of booking and is not refundable. What's Wisecars' cancellation policy? damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Amendments can only be made up to 48 hours before the pick-up time. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. rj vlemnyt. When you rent a car, you will usually need excess coverage. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. You may also add additional drivers at the rental counter when you pick up your car. Dear Chris,Thank you for contacting us once again!I am very sorry to hear about your experience. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you choose to pay for the service using a credit card, your credit card details are not stored by us. When you rent a car, you will usually need deductiblecoverage. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. 2023 Trustpilot, Inc. All rights reserved. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. Wisecars does not own any physical locations or offices. Here are 8 tips for writing great reviews. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Email Protect your account with two-step authentication Send code The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Re: Wisecars car rentals. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Excellent! In such circumstances, we will cancel your booking with no liability whatsoever. They were cheap but the quality of the car was the worst I have ever seen on a used car. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. Please read carefully the terms of the Car Rental Agreement before signing it. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Wisecars will inform the complaint submitter on how to proceed if needed. 8 Feb 2023. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Click on Menu "Subscriptions". All bookings include free cancellation up to 48 hours before the pick-up time. If you cannot find the confirmation email, please contact us via our website. You can upgrade your car before you start your trip. Manage bookings effortlessly. What's Wisecars' cancellation policy? They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Please note, under no circumstances is the fuel included in the rental price. Your rental credit will expire after 2 years. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. If you are late for your pick-up, you could lose your car. All rights reserved. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. There rating is probably false and it never mentioned a basic passage. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Never ever use Wisecars. All related documentation must be kept if an insurance claim is submitted. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Please note, it is your responsibility to provide all the above-mentioned documents. Please note, making a new booking may result in the change of the Car Rental Company. If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. There might be differences based on offers. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. I will give you a five star rating. All rights reserved. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. Consider the cancellation policy. Please read the following to know what is included/excluded in our coverage offers. We at Wisecars put together a list of the most important information travelers often miss. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. Cancellation Protection can be purchased only at the time of booking and is not refundable. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Replies to negative reviews in < 24 hours. You will have to leave a deposit for the fuel. ago It said and I'll recap ,"NOTHING more to pay ". We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. We will send you your rental voucher 48 hours before your pick-up time. You can also find this information in the pick-up and drop-off details. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. So far I have found the experience of renting a car on this site to be very easy. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. Wisecars will process your cancellation refunds in 7 days. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Wisecars is not liable for services or bookings not fulfilled due to force majeure. They will need to show their drivers license, which they must have held for at least two years. ONWise users may obtain an online cancellation quote through our contract administration platform. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. 6 In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. In that case, please contact your bank for additional details. What's Wisecars' cancellation policy? Very easy process and had the best price on the internet. If you're 65 or older, you may have to pay a senior driver fee. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Companies can ask for reviews via automatic invitations. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. You can present the voucher either in a printed version or a digital form (such as from your smartphone). This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. You have a guaranteed booking with us and with one of our trusted premium suppliers. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. Date of experience: 07 February 2023. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. If you do not agree with any part of them, you must not proceed with your booking. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. The use of our website signifies your acceptance of these Terms of Service. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. One of our helpful agents will be in contact with you to address the request. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Cancellation Protection can be purchased only at the time of booking and is not refundable. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. In most locations, the minimum renting age is 21 years. My issue has been resolved. 2023 Wisecars. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Wisecars employs limited use of cookies for your safety and does not store any personal data. It is entirely up to the Car Rental Company whether they decide to do so or not. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Great help received from the kind persons on whatsapp chat yesterday and today. All this experience and expertise is aimed to ensure you get the best experience. Honestly, never use third-party companies to rent a car. If additional information is required, the process may be extended for another 28 calendar days. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. All rights reserved. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. We will send you your rental voucher 48 hours before your pick-up time. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. No charge will be made for amending your booking before the start of your rental. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Surely it's illegal in USA to drive with no insurance. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. She was very kind and helpful! Only persons listed as drivers on the Car Rental Agreement can drive the car. Garantljuk, hogy minden rtkels vals. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Dear Paul,Thank you for contacting us! Wisecars is not liable for services or bookings not full-filled due to force majeure. Wisecars employs limited use of cookies for your safety and does not store any personal data. If additional information is required, the process may be extended for another 28 calendar days. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Wisecars is an online vehicle rental broker. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. However, please keep in mind that any changes that you make to your booking will probably change the rental price. If you have opened the link with your friend's referral code and logged in to your MyWisecars self-service account, you will receive 15 USD immediately. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Wisecars does not own or operate any Car Rental Companies. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. I had rented cars for myself and others through Wisecars many times. The Car Rental Company must give its consent to repairs and replacements. However, this is not true. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Wisecars will inform the complaint submitter on how to proceed if needed. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher.