Really?!? Expressing love should never be stressful. Click Here to learn how to determine your ring size. You will receive an email advising you when your order is shipped and another email when your order is ready for pick up. Please note that all salary figures . I have purchased a second wedding ring and it was the WORST MISTAKE EVER! Shortcut: Press 1, then press 1, the press 0 twice. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. A worker name Susan immediately was pressuring my boyfriend to buy right away. Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. Will I have to pay shipping charges if I request in-store pick up? .owl-carousel .owl-controls .owl-pagination .owl-page span { The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. That wasnt good enough, I needed to spend the $450 first, then theyd talk to me about upgrading. Kay offers customers credit options to help them finance their purchases. @media (max-width:767px) { For more information about reviews on ConsumerAffairs.com please visit our Do all rings come in the same size or are there different sizes available? Store manager wouldn't exchange or refund. We tell them why were there, and they start looking up our account. ; Over the phone: Call (855) 506-2499 to make a payment over the phone. It can help you save $200 OFF on your orders. Call KAY Jewelers customer support team and get help with any problems. I ordered two pairs of earrings online. I called and talked to three different managers three different times. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. You all are Rock StarsSheena. . } I also went to the doctor to ask about and probably have to go back since its getting bigger! KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. We encountered an issue signing you up. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We received a bill charging us all of the incurred interest. Kay.com will not accept the return of merchandise picked up at the store. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. A had a citizen wach for repair day lost it day give me a gift card for 425 dollars the card not working no wach no card I am out of money a was in store in outlet mall today for 2 hours no body activated my card tomorrow my marriage anniversary I vented to buy something card no good a am devastated wat a robbery lose my watch than give me a not working gift card I am going to reported to better business baroque I dont have extra money help he l p help help help. color. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. Always a pleasure to go in. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. Frequently Asked Questions - Kay This review was chosen algorithmically as the most valued customer feedback. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. Thanks again Ashley! Kay Jewelers Credit FAQs Worst experience ever. Get questions answered and resume your conversations easily! The Extended Service . ComplaintsBoard.com is a leading complaint resolution website on the Internet. Bought wife earrings for Christmas, purchased on 12/24, cost of $642. The easiest way you can pay your Kay Credit Card is through your online account or by using the EasyPay feature. I was told they couldn't resize them, which seemed odd for a 'jewelers'. I paid to have it fixed once and waited, so i think thats fair. The business is located in Newburgh, New York, United States. An expert can help you narrow down options and find the perfect jewelry. I wouldnt recommend this place at all. I have never bought any real gold that would break the way these pieces continue to break. When will my credit card be charged for my in-store pick up? Shop discounted jewelry from affordable engagement rings to trendy gold chains and necklaces at an unbeatable price. It can take up to ten days for this service. I just want to take time to praise Sonya at the Park City Kay's location. read more. Alexis Pluss - Sales Associate - Kay Jewelers | LinkedIn I never heard back. Trade-Ins of in-store and online purchases are accepted at any Kay Jewelers location. - did not follow up. } Sign in to add more and ensure your Favorites will be available on all your devices. you can get $200 off some orders from KAY Jewelers. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. border-bottom: 4px solid #515666 !important; So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. What industry does Kay Jewelers compete in? Guess what - NO REFUND! Their telephone number is (845) 564-2205. With a wide selection of styles and prices, Kay.com is the perfect place to find the perfect piece of jewelry for any occasion. Kay Jewelers Reviews | 34 Reviews of Kay.com | ResellerRatings Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. No, there are no shipping charges applied to orders shipped to a store. She was diligent on researching the best options for me. Top of the Page, What is a special ordered item? Click Here to learn how to determine your ring size. Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. Kay Jewelers Lab-Created Diamonds Review - What You Should Know Style finder: Order--number [protected]. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! You can always get a free shipping coupon at KAY Jewelers. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. Well since I put it in my aunt's name UPS couldn't give me the package. She then said she would be escalating to district manager. They have been horrible to deal with for a refund. I gave them the ring to have it repaired and they have lost my ring and will not replace it. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. We value your privacy. Qishare 59 Inch Shoulder Strap,Adjustable Universal - Amazon.com I requested a replacement, but an exact replacement could not be located, so I asked if I could replace mine with another diamond bracelet from their store and pay the difference. Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. cart reminders from KAY at the cell number used . Saturday: 9 AM 10 PM ET. Horrible material and so over priced. Top of the Page, Do you have a trade-in policy? Kay Jewelers Credit Card Login, Payment, Customer Service, Cancel, and Please read reviews from customers as myself or I promise you that you will regret going to Kays. Feel free to ask any questions! Average Customer Rating. Sonya took the time to contact several Kay's to try nd track the band down. TargetCW. The Kay Jewelers Gold Exchange is an opportunity for you to sell your used, unwanted gold and platinum jewelry through a secure . A diamond's value is determined by its carat weight, color, cut and clarity. I dont know if something is wrong with the gold or the chain doesnt agree with my skin! A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. If you visit the Spring field Mall location, Faviba will take good care of you. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. Your Jewelry Consultant is ready to talk! We value your privacy. I absolutely will never shop with Kay's again!!! Clear Filters. I want to speak to a DISTRICT MANAGER. So don't forget to put the discount to use. I have the jewelry/gold repair guarantee that was paid for when I purchased my ring. Can I have someone other than me pick up my order? From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. The latest review Very unprofessional handling of my order was posted on Feb 8, 2023. I turned my ring into the kays store on March 9. We were not told that it was a promotion but a sale. Once I completed my online purchase of the e gift card that was to be sent to my email address - i find out that it wont be sent to my for a minimum of 24 hours. Over 100 years later, we are the number one jewelry store in America with over 1000 stores from coast to coast. From guiding you to the perfect engagement ring to handling a purchase-related question. Desired outcome: I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. If your order meets the store's free shipping standard, then you can seize the chance to cut down your spending. I had read all the reviews after purchasing, and got really worried. You will be notified via email that we have received your returned order and that your method of payment has been credited. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. It looked like they played soccer with the ring. I called her desperate to find a band for my wife that was getting discontinued. They had it sent back and returned on December 29th. This is a great jewelry store to get anything my wife wants. To my surprise she worked it out so that I got a beautiful NEW RING. They treat their people like trash!!! Top 496 Kay Jewelers Reviews - ConsumerAffairs Kay Jewelers: My son order a ring for I and my sons gf why was it The best phone number for Kay Jewelers is their 800-527-8029 customer service phone number, and you can get the details and use . To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Do Kay Jewelers Increase The Credit Limit? Vous avez un problme similaire? Claim it and get a lot of features. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. You have added the max number of Favorites. The gold in the ring alone is worth more than $600 if I took it to sell just the gold. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. Either another chain or another piece of jewelry or refund, Cancellation of an order after 30-minutes. Top of the Page, How long do I have to pick up my merchandise? Discuss the issues you have had with Kay Jewelers and work with their customer service team to find a resolution. When I brought it in, they said it would be $450 to repair. Learn more No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I contacted customer service and they do not have the ability to push the transaction out or expedite. Affiliate disclosure: Hotdeals.com uses affiliate programs for See reviews below to learn more or submit your own review. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. I WAS there at 6 months. KAY Jewelers Accounts are issued by Comenity Bank. I don't believe that we should be charged. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. Global Technical Recruiter. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Please advise if there is anything that can be done to accommodate this inconvenience. Top of the Page, What is the difference between natural and lab-created stones? I ordered a necklace for my aunt for Christmas. Monday to Friday: 7 AM 1 AM ET. Kay.com also offers a wide selection of designer jewelry, including pieces from top brands such as Pandora, Swarovski, and more. The Untold Truth Of Kay Jewelers - TheList.com You will be required to sign for your merchandise when you arrive to pick it up. I had it insured and it appraised almost 30% more than what he paid for it!! What is your policy regarding conflict diamonds? Yes, special order items are able to be returned. Either another chain or another piece of jewelry or refund. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. In total, there are 3 ways to get in touch with them. MORE+, Save up to 10% OFF on KAY Jewelers items. My husband and I have been customers since 2000, when we made our first purchase by buying our wedding band. When the associate looked at his fathers ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. The size was incorrect! Click here to get notifications about new complaints of Kay Jewelers. The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. KAY KONECNA Demi-Fine Jewelry for Women - Shop Now on FARFETCH Kay Jewelers needs to revise their gift return policy. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. What is your policy regarding the gold supply chain? If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers or kay.com. In order to start the call, please close this box and then unblock your mic in your browser settings. Kay Jewelers Customer Service Representative Salaries in the - Indeed Unless I can find my repair slip, they will not replace it. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Have a 4k ring that was defective. Here is what we cover: We will replace, free of charge*, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear. Yes, they offer complimentary gift wrapping on all orders. Kay History They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. (Exchanges cannot be made at kay.com). This is the 2nd employee they have let go that was a wonderful . So don't forget to put the discount to use. Get buying tips about Jewelry Stores delivered to your inbox. I called them and they told me that they had found and it would take another week to be ready for pick up. Compare Coupons patiently and you may be able to get a 10% OFF. Of some multiple emails still have gotten nothing back. Top of the Page, What is Kay Jewelers return and refund policy? They sell no bands in store.