View original content to download multimedia:http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html, Aritzia Provides Business Update on COVID-19, http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html. Aritzia Refund Policy. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. When Brian Hill opened the first standalone boutique in 1984, the idea was simple: offer beautiful clothes in aspirational spaces with exceptional service. Aritzia is a vertically integrated, innovative design house of fashion brands. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. All of this transpired without having to lay off a single employee. While Aritzia has managed to survive and thrive in 2020 a year that will be remembered for the acute challenges it's posed on all businesses the brand's ability to remain profitable can, and should, be continued by raising the stakes on inclusivity. We are not able to offer exchanges online. Should you need anything else, you can always reach us on our live chat or through email at service@aritzia.com. How Aritzia Thrived During COVID-19 & What's Next - The Zoe Report Photographed by Eric Soltan - [+] https://www.ericsoltan.com, The Super Puff pop-up shop, which is an immersive pop-up environment that opened in December 2020 in SoHo, is aptly named Super World. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American. presentation-ready copies of Toronto Star content for distribution See How to Mail Back an Online Return for more information. In its Q3 results, Aritzia reported that its e-commerce revenue was up 78.5% vs.Q3 last year. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. They have carved out a unique customer positioning in the market around Everyday Luxury, and through their segmentation into six distinct brands, have built an assortment that can address the customers needs Monday to Sunday, said Kristin Kohler Burrows, senior director, Alvarez & Marsal Consumer and Retail Group, a global consultancy specializing in business transformation. This comes after the brand faced allegations of anti-black racism from former employees, who reported that they had experienced microaggressions and disproportionate career immobility when compared to their white counterparts. rights reserved. COVID-19 Paid Sick Leave Law | St. John's University Our boutiques are officially reopening. Management of COVID-19 vaccine administration errors and - Alberta Also on the topic of representation, Aritzia has faced criticism in the past for not offering a wide breadth of sizes. The analyst noted the brands expansion into the cozy and comfort category, perfectly mirroring consumer demand for more casual and relaxed, at-home pandemic-dressing, Burrows said. . Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). Wong declined to share any specific benchmark goals for achieving greater BIPOC representation in its corporate structure at this time. 16, Aritzia had closed all its stores, working quickly to reroute its business through digital channels. Aritzias net revenue for the first five weeks of the second quarter were down 25 per cent to 30 per cent compared with the same time last year, said chief financial officer Todd Ingledew. Aritzia's largest size offering is an 12, or, sometimes a 2XL and, right now, Aritzia only has 10 items stocked in the Women's 2XL size, none of which show plus-sized models in the product shots. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. Can I make changes to my aritzia.com order after I submit it? What if I need to return or exchange something? You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. FAQs - Women's Fashion Boutique | Aritzia CA Once signed into your account, access your. Aritzia Inc - Aritzia Reports Financial Results for Third Quarter ended Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. So much so, its hard to determine at this point if our stores were more profitable prior to COVID-19 or our new stores will be more profitable as a result of new economics post COVID-19.. Our goal is to do our part for the global well-being. Cision Distribution 888-776-0942 As we navigate this complex and changing landscape, were being challenged on a daily basis. Jennifer Wong, President and COO of Aritzia, Photo Credit: Evaan - https://evaan.com. Aritzia has also enjoyed well-deserved celebrity hype: The Super Puff puffer jacket, which was first released in 2018, has been worn by Ariana Grande, Kendall Jenner, Hailey Bieber, and Margot Robbie, catapulting it to fashion icon status. Message frequency varies. All employees and students with COVID-19 infection MUST immediately report the COVID diagnosis to their supervisor, and Employee Health (409-747-9172) . We took the next couple of weeks to analyze our business and during that time, we kept all of our people employed. cozy fleece perfect hi-rise 3" sweatshort. real change starts from within," says Jennifer Wong, President and Chief Operating Officer of Aritzia. For purchases made online, you can return your purchases online and in store. If youre returning items from multiple orders, please contact Aritzia Concierge to set up your return. All sale and discounted items bought in store are final sale. FRIDAY, JUNE 19 - A Letter to Our Community, ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS. TnAction Spring 23 just launched. Immunization providers should follow their regulatory/employer guidance for reporting . Get government help during the COVID-19 pandemic with rent, student loans, food stamps, meal programs, funeral expenses, and more. Aritzia | Shop Brands Supporting Charities in Response to Coronavirus While successful in keeping its team intact, the move received mixed reviews from its online community. Quebec-headquartered retailer Simons also charges a fee of $9.99 plus tax on "each return request," although those who sign up for the brand's free membership can bypass this. Wong was named COO in 2007, and in 2015, was named president & COO of Aritzia. Were in this together. Aritzia to Gift $10 Million Worth of Clothing to Canadian Healthcare Right now, all proceeds will go to the Aritzia Community Relief Fund to support families. Net revenue totalled $111.4 million, down 43.4 per cent from $196.7 million in the same time last year. Aritzia did not request any additional contribution from its customers beyond the entirety of sales for the limited time. There is a tremendous amount going on around us, all of us, and it's a very challenging time for everybody in many different ways. The company said it would be offering free shipping and free returns on online orders in the meantime. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. "We couriered the clothes to our models to photograph at home, and we were very pleased with the results," says Brian Hill, Chief Executive Officer of Aritzia, tells TZR. Through the Aritzia Community Relief Fund (ACRF), all sales were donated to supporting Aritzia's staff and its families through COVID-19. VANCOUVER, March 16, 2020 /PRNewswire/ - Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands . All emails will be sent by United States of Aritzia Inc. | 611 Alexander Street | Vancouver, BC | V6A 1E1 | Aritzia.com Retail revenue jumped 72% to $305.3 million, up almost 45% from 2020, tracking comparable sales growth of 58% and 26% from the third-quarter last year. We learn, we refine, we continue to make changes, Wong shares. The return-to-work policy, including masking and antigen testing, for employees and students with COVID-19 remains unchanged. So we did not layoff or furlough anyone as it related to COVID-19. (Aritzia currently has approximately 4,000 team members.). You can pick it up as soon as the store reopens. It beat expectations as it reported a net loss of $26.5 million for the first quarter ended May 31, down from a net income of $16.2 million in the same quarter last year, which ended June 2, 2019. Certain statements made in this press release may constitute forward-looking information under applicable securities laws, including with respect to the announced closure of Aritzia retail locations as a result of the evolving the COVID-19 pandemic and Aritzia's commitment to directing profits during this period to the Aritzia Community Relief Fund as described above. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. This is certainly a time for everybody to listen and learn, and take action as a result of that. The Community Care program is an extension of Aritzias overall commitment to organizations that help women and girls succeed at work and in life. From the beginning of this global pandemic, weve prioritized the health and safety of our people, our partners and our community. All of our people are essential to the Aritzia team and we know we wouldnt be us without them. Get brilliantly crafted emails from Aritzia on sales, new arrivals and all things Everyday Luxury. Aritzia is a women's fashion boutique that offers beautifully-designed clothes that are on trend, high quality, and good value. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. VANCOUVER - Aritzia Inc. reported a first-quarter loss and revenue drop after temporarily closing all its stores due to COVID-19 health precautions, but the clothing retailer sees an opportunity to expand its business amid the global pandemic. Super Puffs immersive pop-up environments, called Super Worlds, were developed by Aritzias creative team and Willo Perron, the designer credited with Drakes flyingFerrariand Jay Zs 4:44 album, among other projects. Brian Hill So whether youre shopping in stores or online, you can continue to enjoy Everyday Luxury knowing you and our teams are in good (clean) hands. Despite the drop in overall revenues, e-commerce sales grew more than 150 per cent during the quarter. Were doing our best to balance whats right for our people, our clients, our partners, and our communities. While our boutiques will remain closed until its safe to reopen, were committed to ensuring job security for all our employees, for as long as we can. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. VANCOUVER -- Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. 80,000 frontline healthcare workers gifted through a $10 million initial donation How JLo And Pandemic Fashion Helped Aritzia Increase Sales - Forbes The Company designs apparel and accessories for its collection of exclusive brands. We are not able to offer exchanges online. The Vancouver-based retailer closed its 96 stores on March 16 and saw a significant decline in sales in the first two weeks of that month. The 'Super' Success Of Aritzia: Jennifer Wong, President - Forbes With Love, By the end of May, Aritzia Inc. expected its net revenue is about 45% lower for the current quarter compared with the same time last year due to COVID-19 related store closures and despite a . "All companies plan for challenging times, however a global pandemic is well outside of normal business planning," Hill says in response to the feedback. Are your stores open? Despite the challenges, our beautiful product assortment, best-in-class distribution centre, aspirational website, and response from our loyal clientele led to e-commerce growth in excess of 150% through the end of May 2020.. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. Aritzia is an innovative design house and fashion boutique. The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. from 8 AM - 9 PM ET. CEO & Founder. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Can I refund it? Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. According to Bloomberg, the plus-sized market alone has $20 billion of buying power. Walmart's Return Policy During COVID-19 Fully Explained - DoNotPay After 30 days, we will no longer accept returns. Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own. What health and safety measures have you implemented? Aritzia optimistic about future but endures new round of - The Star A copy of the AIF and the Company's other publicly filed documents can be accessed under the Company's profile on the System for Electronic Document Analysis and Retrieval ("SEDAR") at www.sedar.com. Dates will be confirmed at a later date. Aritzia Provides Business Update on COVID-19 - PR Newswire Audience Relations, CBC P.O. All emails will be sent by United States of Aritzia Inc. | 611 Alexander Street | Vancouver, BC | V6A 1E1 | Aritzia.com Section: COVID-19 Return to Work on Campus Series Policy Number: 1102 Responsible Office: Human Resources Effective Date: 7/30/20 Revised: 9/28/21; 11/2/21; 1/13/22; 10/19/22 POLICY. Aritzia has been hit hard by the pandemic because many of its stores in COVID-19 hot spots have been forced to close for prolonged periods and the company has had to refocus on online sales. Online purchases can be exchanged in store. New launches for Aritzia this year include swim, Aritzia fans, which include A-list celebrities. VANCOUVER -- An Aritzia store in Metro Vancouver has closed temporarily following possible exposure to COVID-19. Aritzia is also giving customers the chance to purchase a set for healthcare heroes with a "You Get, We Give" initiative. Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. In 2019, Black buying power reached $1.4 trillion, according to Selig Center for Economic Growth, and is expected to grow through to 2024. For every package purchased (you can pick up the Diamond package for $100. What is the Return & Exchange policy for items ordered on Aritzia.com? To guarantee its continued success, Aritzia will need to going beyond beautiful products, glossy storefronts and new categories, and ensure, first, that the brand represents, makes space for, and champions all people. Your repair is safe and secure at the store location you dropped it off at. Wong joined the retailer in 1987 as a style advisor (the term Aritzia uses to refer to its sales associates) at the Robson street store in Vancouver, while studying economics at the University of British Columbia. The program features custom-made Aritzia Community Sponsor Packages, which are sets of the brands iconic, easy-care, comfortable clothing items that meet the specific needs of healthcare workers. Given this unprecedented period of uncertainty, there can be no assurances regarding: (a) the length of time Aritzia's retail locations will be closed as a result of COVID-19; (b) the COVID-19-related impacts on Aritzia's business, operations and performance, including its ability to remain on track to meet or exceed its stated fiscal 2021 performance targets, (c) Aritzia's ability to mitigate such impacts; (d) credit, market, currency, operational, and liquidity risks generally; and (e) other risks inherent to Aritzia's business and/or factors beyond its control which could have a material adverse effect on the company. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. The fund provided financial continuity to Aritzia's people who were directly or indirectly been affected by its store closures due to COVID-19. This year it's running from August 31 to September 5. Packages are free of charge for licensed Canadian female healthcare workers, including doctors, nurses, and healthcare aides caring for COVID-19 patients in hospitals, COVID-19 assessment centres, and long-term care homes. The Consolidated Appropriations Act of 2023 extended many of the telehealth flexibilities authorized during the COVID-19 public health emergency through December 31, 2024. Without the luxury of time to prepare, weve been thrown into a world crisis. More information about coronavirus waivers and flexibilities is available on . A Return Label has been provided with your original order. The retailer says it . Opinions expressed by Forbes Contributors are their own. Delivery of the Sponsor and Sponsor Packages will begin in late May and continue throughout June. Were committed to being both responsive and responsible as we move forward with everyones safety in mind. All proceeds during this time go directly to the Aritzia Community Relief Fund 100% of which will be distributed to our people. Until then, well be right here online and at your service. Aritzia is a vertically integrated, innovative design house of fashion brands. All Aritzia will also issue a refund in merchandise credit on an eGift Card if you return your items within 30 days from the shipping date. Wong explains the growth of Aritzias e-commerce: Upon the closure of our boutiques, we took immediate action to drive e-commerce revenue, adjusting our product, marketing and operational strategies appropriately. All sale and discounted items bought in store are final sale. As Aritzia plans for the future, its new frontiers include opening more storefronts (now that, post-COVID, premier locations now have more compelling financial terms than ever), expanding into new categories (swim and intimates, among others), and procuring new talent. Some of our new health and safety measures include: ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS Aritzia is making an initial donation of Community Sponsor Packages (320,000 clothing items) to 80,000 frontline healthcare workers in Canada and the USA. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. While we celebrate the fact that women make up 85 percent of our team today, we recognize that there is more we can do to promote and equality and ensure broad representation." Were extending our Returns & Exchanges policy. Sales for e-commerce increased almost 47% to $148 million and 162.2% from the third quarter last year. Here, at Aritzia, you, our loyal clients are at the heart of what we do and why we do it. 2023 Vox Media, LLC. The chief executive of popular Canadian clothing chain Aritzia Inc. said the retailer has experienced few supply chain disruptions despite most of its materials coming from the world's most virus-ravaged countries. When we made the decision to close our stores in the middle of March last year, the first thing that was top of mind for us, was our people, Wong shares. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. These recommendations are applicable to Alberta and may differ from other jurisdictions. This depends on what stage of the order process your purchase is at. When search suggestions are available use up and down arrows to review and enter to select. Let's continue to take care of each other," continued Mr. Hill. It does so through three pillars of impact: poverty alleviation, mentorship and job readiness. Aritzia has a pretty strict (and somewhat unique) exchange policy. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. The retailer says it feels it's the best decision for its people, clients, partners and community as a whole. Since this began, weve continuously prioritized the health, safety and financial wellbeing of our people. The Aritzia Community Relief Fund, which was supported by the ongoing loyalty of its customers and the generosity of its suppliers, partners and service providers, reached $20 million (Canadian dollars). Were committed to being both responsive and responsible and navigating these times with everyones safety in mind. I write about retail, fashion and beauty. This article will answer your questions about the Walmart return policy, including the COVID-19 changes, and bring you the latest updates. Pack and ship your return, following the instructions outlined on the Return Confirmation page. *The Aritzia Community Relief Fund amount is displayed in Canadian Dollars. In early March, when COVID-19 first began rearing its head around the world, few could imagine the toll it would take on the fashion industry. Walmart's Return PolicyCOVID-19 Changes. The campaign features Canadian models (and mothers) Tasha Tilberg and Janice Alida photographed with their children. If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. Aritzia Inc. reports first-quarter loss, revenue drop amid COVID-19 Jennifer Wong is the president and COO at Aritzia, an innovative design house and fashion boutique that conceives, creates and develops its own exclusive brands, each with a unique vision and distinct aesthetic point of view. In an email to CTV News, the company's senior director of communications said the . It is a priority for CBC to create products that are accessible to all in Canada including people with visual, hearing, motor and cognitive challenges. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. As a group, they are Aritzia to Release Third Quarter Fiscal 2023 Financial Results, Aritzia Announces Closing of Secondary Offering of Subordinate Voting Shares, Aritzia Presents its Fiscal 2027 Strategic and Financial Plan, Powering Stronger. When will I get my order? Reopened stores have exceeded the companys expectations so far, said Hill, noting the company is viewing the second quarter with cautious optimism as we prepare for a period of recovery., During the first five weeks of the quarter, reopened stores have performed at 55 per cent to 65 per cent of last years revenue levels, he said, calling that well above our initial expectations., We dont know what the new normal will hold until sometime next year.. In the less-distant future, changes in new products could be seen as soon as next month, with its Fall/Winter 2020 collection launching in August. We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. Furthermore, you can only exchange your items if you do so within 21 days of your original purchase. Get our Fashion & Beauty newsletter by tapping the button below. To order All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. The dynamic nature of this situation means that things are always changing. In addition to the sales revenue contributed to ACRF, the brand took a two-pronged approach internally first, by temporarily cutting senior leadership's pay by 25 percent; and second, by forfeiting the cash portion of Board of Directors' fees, according to Aritzia's Q4 Results. Aritzia Careers and Employment | Indeed.com Frontline healthcare workers sanitization standards pre- and post-shift require a washable, easy-wear wardrobe to be worn to and from work to prevent the virus spread. But as long as we continue to do what we think is best and continue to do what we see as right, that will guide us and lead us towards positive outcomes whether it's within our company or whether it has a bigger impact on our community., This is a BETA experience.